Last updated: 19 December 2025
Africa Nova Travel (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, share and protect your personal data when you visit our website, communicate with us, or make use of our travel planning and destination management services.
This Privacy Policy applies to all users of our website and services, including travellers, agents, partners and representatives acting on behalf of others.
Throughout this document, when we refer to “Africa Nova Travel”, “we”, “us” or “our”, we are referring to
Africanova Travel CC, registered in the Republic of South Africa under company registration number
2010/107668/23, with its registered address at Serangetti Close, Durbanville, Cape Town, 7550, South Africa.
If you provide personal information on behalf of another person (for example, a travel companion, family member or client), you confirm that you have the authority to do so and that such person has been made aware of this Privacy Policy.
Applicable Data Protection Laws
We process personal data in accordance with applicable data protection and privacy laws, including but not limited to:
- Protection of Personal Information Act (POPIA) – South Africa
- General Data Protection Regulation (GDPR) – European Union & United Kingdom
- Lei Geral de Proteção de Dados (LGPD) – Brazil
Where more than one law applies, we apply the standard that provides the highest level of protection.
Information We Collect
Personal information you provide
We may collect personal information including, but not limited to:
- Full name
- Email address
- Telephone number (including WhatsApp)
- Nationality and country of residence
- Date of birth (where required)
- Travel preferences, itineraries and special requests
- Passport details (only where required to arrange travel services)
Special / sensitive personal information
Where necessary to provide appropriate travel services, we may process limited sensitive personal information such as medical conditions, mobility requirements, dietary restrictions or special assistance needs.
Such information is:
- Collected only where strictly necessary
- Provided voluntarily by you
- Treated with enhanced confidentiality
- Shared only with suppliers who require it to safely deliver the relevant services
Personal information collected from third parties
We may receive personal data from:
- Travel agents or tour operators acting on your behalf
- Travel companions or group organisers
- Payment service providers
- Marketing or referral partners
- Publicly available sources, where applicable
Payment information
Payments are processed through secure, PCI-DSS compliant third-party payment providers and banking institutions.
Africa Nova Travel
does not store full credit card numbers or CVC codes on its systems.
How We Use Your Information
We process personal data for the following purposes:
- Designing, booking and managing travel arrangements
- Communicating with you regarding enquiries, quotations and bookings
- Legal, accounting and regulatory compliance
- Fraud prevention and security
- Improving our services and customer experience
- Marketing communications, where consent has been provided
- Internal reporting and operational management
Marketing & Communications
We may contact you via email, WhatsApp or telephone to respond to enquiries, provide booking-related updates, or share relevant travel information or offers where permitted by law.
You may opt out of marketing communications at any time by using the unsubscribe link in our emails, replying “STOP” to WhatsApp communications, or contacting us directly.
Transactional and service-related communications will continue where necessary.
Cookies & Website Analytics
Our website uses cookies and similar technologies to ensure website functionality, analyse traffic and performance, and improve user experience. This may include tools such as Google Analytics or Meta (Facebook) tracking technologies.
You can control or disable cookies through your browser settings. Continued use of our website implies consent to the use of essential cookies.
Data Retention
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, comply with legal and regulatory obligations, resolve disputes or enforce agreements.
When personal data is no longer required, it is securely deleted or anonymised.
Data Sharing & International Transfers
We may share personal data with trusted third parties, including accommodation providers, transport operators, guides, ground handlers, payment processors and technology service providers.
Where personal data is transferred outside your country of residence, appropriate safeguards are applied in accordance with applicable data protection laws.
Security Measures
We implement appropriate technical and organisational measures to protect personal data against unauthorised access, loss, misuse, alteration or disclosure. While no system can guarantee absolute security, we take all reasonable steps to safeguard your information.
Data Breach Notification
In the event of a personal data breach that may affect your information, we will notify affected individuals and relevant authorities where legally required, without undue delay.
Your Rights
Depending on applicable law, you may have the right to:
- Access your personal data
- Request correction of inaccurate or incomplete data
- Request deletion of your personal data
- Restrict or object to processing
- Withdraw consent, where processing is based on consent
- Request data portability
Children & Minors
Our services are intended for adults. Where personal data relating to minors is processed (for example, in family travel bookings), such data is provided by a parent or legal guardian and used solely for travel arrangement purposes.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The most current version will always be available on our website.
Contact Us
For privacy-related enquiries or requests, please contact:
Africa Nova Travel
Email:
info@africanovatravel.com
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